FORT HALL — Shoshone-Bannock Casino Hotel CEO Pamela Guzman said employees have been “taking it back, old school” for the past few days.
Because of a network issue, redemptions have been paid manually from gaming employees. She said while all gaming machines function independently from the casino operating systems, the payout system does not. As a result all winnings required an attend to manually create a redemption ticket.
Gallegos said although it caused longer than usual response times from gaming machine attendants, the process is not new. “All proper procedures were followed and had been in place for rare occasions, such as the network issue.”
She said the entire team of the Shoshone-Bannock Casino Hotel came together to help the increase the number of attendants, answer questions and keep all areas of the property open and running.
Gallegos said the team fully supported the Technology department as they worked tirelessly over the past few days to make certain the gaming floor was operational with the most advanced systems possible. “We are grateful for the support of the Fort Hall Business Council and grateful for our gusts and their patience through this process,” she aid.
As of 10 p.m. June 18, gaming machines were able to print redemption tickets automatically and the need for an attendant was not required for non-jackpot winnings.